RATES & POLICIES
Outdoorevasion.com offers Free Shipping on all orders with Mondial Relay (drop off point) as France, Spain, Portugal, Italy, Germany, Belgium and Holland. For the rest of countries, the shipping cost depend on localization and transport company.
Orders are usually delivered in 3/4 business days and up to 15 business days for customized items.
All shipments are fully insured against loss, theft or damage.
For the territories of Andorra, Switzerland, Norway, US, Canada, Canarias Islands, Gibraltar and Monaco, although they belong to European customs and administrative areas, the shipping delay are a bit longer due to documentation customs process.
Shipments to P.O. mailboxes are not possible. Orders to these addresses will be automatically cancelled.
ORDERS OF CUSTOMIZED ITEMS
Customized frames are tailor-made to your specifications in Spain and therefore entail a longer processing time.
Usually customized items orders are delivered within 2 or 3 weeks depend of workload of our air brusher.
We will send you an email confirming the carrier’s details and the tracking number as soon as your order is shipped.
SHIPPING TO NORWAY OR SWITZERLAND
Orders from Norway and Switzerland will be sent duties and tax paid, the price you see during the final stages of checkout will be the total price you pay.
Please aknowledge Orders shipped to Norway and Switzerland take usually up to 4 days.
When shopping at outdoorevasion.com you can always change your mind.
You can decide to withdraw from the contract and to return any product purchased on oakley.com for any reason within 30 days from the receipt of the shipment. Please note that customized items may not be returned in case you change your mind!
After reviewing the product to ensure it has not been damaged and is complete, Outdoorevasion will refund you for the full amount of your order. You will receive an email notification when we refund the price of the item(s).
If for any reason, you are not satisfied with an Oakley product you bought in the last 30 days from oakley.com, please send us an email at the following email address email@example.com. Our customer care team will initiate a Return authorization on your behalf.
Once we receive your product, we will provide you with full credit within 10 days.
Proof of purchase is needed for a return.
Product should be returned with the original, unmarked packaging including any accessories, manuals, documentation, and registration that was included with the product. To avoid a dispute over the condition of your item, please take clear, bright, and, ideally, reflection-free photos that show the item before shipping.
Any direct costs that we have to incur in relation to the return and repair of the item(s) for which you exercised your withdrawal rights (if applicable) will be your responsibility. If this happens, we will notify you of these as soon as possible.
FAULTY GOODS AND REPLACEMENTS
If you have chosen to replace a faulty product in accordance with our Terms of Sale, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse. This applies also to customized items.
We only accept returns on items purchased from outdoorevasion.com. Items purchased from others Authorized Oakley retailers must be returned to the place of purchase.
All refunds will occur using the original payment method.
RETURN PROCESS FOR WEB ORDERS:
Follow these simple steps:
By emailing firstname.lastname@example.org with your details (order number, items you wish to return, etc) and we’ll reply you.
Once your return is received and verified, we will credit your original purchase credit card for the price of the item(s) usually within 10 business days of receipt.
Only after completing the steps above, mail the parcel to your nearest drop off point:
Outdoor Evasion, Calle Corralillo, 3 - 28729 Navalafuente - Madrid - SPAIN
Switzerland & Norway returns
As Switzerland and Norway are outside of the EU there may be a small delay due to customs import before your return is processed by our central facility in Italy. Please do NOT send returns to the Switzerland or Norwegian addresses unless you are a resident of that country or it will be returned at your expense.
Customized products are not returnable or refundable under any circumstances. Your statutory rights are not affected. Another solution will be offered for you.